PROFESSIONALISM, FRIENDLINESS AND WILLINGNESS TO HELPI had the pleasure of meeting several persons from this firm over the weekend at the Pokémon North American International Championships. I was really impressed with their professionalism, as well as their friendliness and willingness to help. I can honestly say I really felt good knowing that they were there keeping watch over us all, and it truly helped to make this event a great one! (And to those I chatted with about the Marvel movies, “Wakanda Forever!”)
5 stars, two thumbs up, thanks so much for a great (and safe!) weekend!!
THANK YOU FOR BEING PART OF HEROES UNITE!
Thank you to North Coast Event Services and Willo Security, for being part of United Way of Greater Cleveland’s Heroes Unite: A Community Celebration, inaugural event. We greatly appreciate all the work and help that both of your respectful companies did and provided to our organization.
We received awesome feedback from guests, VIP attendees, staff members and individuals in the community.
We hope both North Coast Event Services and Willo Security enjoyed working with us. Looking forward to working together soon!
Manager, Special Events
United Way of Greater Cleveland
FRONT DESK SECURITY GUARD
Front desk security guard is welcoming, inviting, and helpful.
This is from a person that was at our account VGS, about our guard Tony Jackson.
From VGS: We received this wonderful email about Tony. We at VGS have always appreciated not only his hard work, especially his positive customer service (staff, individuals, and visitors), and ensuring everyone’s health and safety.
Thank you – VGS
This message is for Robert C. in regards to one of your outstanding employees Tony Jackson (front desk security guard). Mr. Jackson was welcoming, inviting, and helpful during my visit to your facility. He assisted every guest, and employee with their needs. He was patient and made sure that all questions were answered and pointed me in the right direction. Individuals like Mr. Jackson are perfect for his position, his enthusiasm, energy, smile, and compassion definitely shows his strong work ethic. Hats off to Mr. Tony Jackson for all the work he does and hats off to you Mr. Comben for an employee such an outstanding hardworking individual. Thank you.
FRANKLIN COUNTY CLERK
The security guard who greets customers and the BMV/Title staff have all been very friendly patient and helpful.
Subject: Excellent Customer Service
The service provided at the South High BMV/Title Office is outstanding. The security guard who greets customers and the BMV/Title staff have all been very friendly patient and helpful. I would like to specifically mention Markese who has exemplified excellent customer service. He has been extremely helpful to me in navigating through the process of a complicated Title change. KUDOS to all the staff!
SEIDMAN CANCER CENTER
"(Security Officer) Mac seems to naturally go above and beyond almost every day... But most noteworthy is the courtesy and concern he displays for so many staff who have disabilities here."
I wanted to take a moment to express my appreciation and share the acknowledgments of many at University Hospitals, who work at the Customer Service Center on Harvard Rd, regarding one of your Security officers who we only know as “Mac”.
Mac seems to naturally go above and beyond almost every day. He is personable and pleasant and has a kind word and greeting for all of us. But being nice is just the smallest of his attributes. On rainy days he is there to open the door. On days when you are carrying too much, he is there to help you in or hold the door. But most noteworthy is the courtesy and concern he displays for so many staff who have disabilities here. On more than one occasion I have seen Mac, early in the morning when I arrive at 6am, leaving his desk to open a door for a handicapped employee or walking out to the parking area to offer an arm on a slippery day. Earlier this week, when we had a few inches of snow and our plows had yet to even touch the parking area I watched Mac, in the four inches of snow, walk all the way out to the car door of a handicapped employee to assist her with getting through the snow. I have never witnessed this level of concern from any of the other security guards and wanted to share my experiences with you.
We appreciate him and the service and protection he provides us and I this sentiment is shared by many at the UH Customer Service Center.
I hope that this gives you the opportunity to acknowledge his exceptional efforts in some way.
Sara A. Nicastro, CHAM
Supervisor, Patient Access, Financial Clearance
Seidman Cancer Center
"We felt safe because of his presence but it was more than that. He smiled each morning and welcomed customers and staff when they arrived. He fit right in with our company culture and we appreciated his time with us."
I wanted to tell you what an amazing job Manny did for us this winter. He was kind and helped our staff and customers every day. We felt safe because of his presence but it was more than that. He smiled each morning and welcomed customers and staff when they arrived. He fit right in with our company culture and we appreciated his time with us. If he is available in November we would love to have him back. Thank you.
Michelle Mezaris MSW, LSW
Director of Community Services
EMBASSY SUITES, BEACHWOOD
"I wanted to reach out to you to let you know that guards that were here last weekend did a great job."
Good Afternoon Brian,
I wanted to reach out to you to let you know that guards that were here last weekend did a great job. The managers that were on duty said what a great job they did and I wanted to let you know. If we can have the same one’s every weekend that would be great.
CHME Director of Sales
RECOGNITION THEY DESERVE
'Poise and Professionalism'
I am a full-time night shift staff employee at the Hospital Emergency Department. I would like to take this time to recognize Mike Goshay and Keenon. Within the past year, I have witnessed their professionalism and kindness not only to employees but more importantly, to patients and family members. This became very apparent during this past 2017 holiday season.
During this time we had a couple of scenarios in which we needed security intervention. I was impressed with Mike and Keenon’s poise and professionalism while handling these situations. At times, we have pediatric patients that come in during night shift and they have been diligent to ensure their safety. They both have also proven their ability to work very well side by side with local law enforcement.
Mike and Keenon are a great addition to our team. Please give them the recognition they deserve.
GREATER COLUMBUS CONVENTION CENTER
"(Security Officer McLaurin's) actions and professionalism were appreciated by the Greater Columbus Convention Center and all the attendees within our walls."
Subject: Outstanding work
At 8:15pm on January 13 2017 Willo Security Officer Teresa McLaurin was notified by a OhioCon attendee that here was a young male in our south lobby restroom unconscious lying in his own vomit. Security Officer McLaurin reacted immediately by calling for Columbus Police Department and Columbus Fire Department for assistance. She then entered the restroom to provide care and to check on the individual until the police and paramedics arrived. The attendee did regain conscious and was transported to Grant medical center for emergency care. Security Officer McLaurin also worked our Public Safety Staff to control the crowd and provide easy access for the paramedic team and the police. Her actions and professionalism were appreciated by the Greater Columbus Convention Center and all the attendees within our walls.
Jack Petty – CTA
Public Safety Coordinator
Greater Columbus Convention Center/SMG
"I have seen a number of security guards over the years and I would put Jerry Adams in the top 1%. He is as professional as they come."
Dear Mr. Reeves,
I very recently retired from Dealer Tire and more or less ended my final weeks at the Chester location. For many years, Sharon El-Amin and the facilities team reported to me and I have seen a number of security guards over the years and I would put Jerry Adams in the top 1%. He is as professional as they come. Direct, articulate, through, and a true example of what a Security Officer should be. Please recognize him an a meaningful way that let’s him know that his professionalism is appreciated. If there is a way to have him work at the new Dealer Tire headquarters that would be great too.
I regret not knowing of him sooner and I would have requested that he be assigned to Dealer Tire.
Dave Bichsel, former Director of I.T.
COUNTY CLERK OF COURTS
"Mr. Dugan, Clint does so well with customers and greets them with the utmost respect every single day! So with that we’d like to pass this along to you as well. Thank you so much!"
To: Ray Disanto, Steve Allen
“Mr. Dugan, Clint does so well with customers and greets them with the utmost respect every single day! So with that we’d like to pass this along to you as well. Thank you so much! ”
Theresa M. Baer, Assistant Branch Manager
Franklin County Clerk of Courts
The Honorable Maryellen O’Shaughnessy
From:Jenkins, Mark D.
“I just wanted to let you all know that a client came in to process a title earlier this morning. She has a very serious illness and came in to add a beneficiary to her title in the event that she doesn’t make it. She wanted to let me know how impressed she was by the help she received from Clint and Gabe during her time in our office. She said that it was very refreshing to come into a government office and have the type of pleasant experience that she had. She made me promise to her that I would pass along her comments and said that she hopes Clint and Gabe will be “properly recognized” for their hard work. I thanked her for her comments and told her that I would definitely pass her message on.”
Mark D. Jenkins, Deputy Clerk III
Franklin County Clerk of Courts, Title Division
The Honorable Maryellen O’Shaughnessy
WILDWOOD CULTURAL CENTER
"Service was fantastic. Your staff did a great job."
From: Nick Standering
To: Ray Disanto – Willo Security
Subject: Service Check
Service was fantastic. Your staff did a great job. Thank you again for all your help!
Nicholas R. Standering CPRP, Wildwood Cultural Center Director
CITY OF MENTOR | 7645 Little Mountain Rd.| Mentor, OH 44060
RECOGNITION TO YOUR WEEKEND SECURITY PERSONNEL
"I want to give some recognition to your weekend security personnel (Janelle). She has always been vigilant in her hourly drive around checks and reports to us anything that she sees of concern."
Ray Disanto ; Jon Howard;
Subject: ARG Security Checks
Good morning gentlemen,
First off, I want to give some recognition to your weekend security personnel (Janelle). She has always been vigilant in her hourly drive around checks and reports to us anything that she sees of concern. On more than one occasion she has reported potential incidents that we were able to quickly remedy prior to them becoming an issue.
This past weekend, she reported that one of our pumps was leaking crude oil into a drip pan (as designed) but that the drip pans were becoming close to overfilling. We were able to get an employee to take care of this before it became a spill and an environmental hazard. This is a great of example of the benefit of the service that you provide for us.
Please share this with your other personnel assigned to our facility. We certainly want them to keep their eyes open for leaks, releases, property damage, etc during their hourly tours and report them to us. Janelle even took a pic with her phone and sent to us, making it easy to identify exactly where the issue was and what needed to be done.
Thank you again for the great service that you have been providing for us.
Ryan B., Manager – Crude Gathering & Safety
9376 State Route 800 N.
Mineral City, OH 44656
ATTENDEES AT THE GREATER COLUMBUS CONVENTION CENTER
"We would like to leave a compliment for the Security Officer who was guarding at the Greater Columbus Convention Center. These Security Officers made the parents feel safe and calm with so many international visitors."
Subject: Re: in appreciation
We would like to leave a compliment for the Security Officer who was guarding at the Greater Columbus Convention Center.
I did not get his name however; he had glasses and was tall and knowledgeable. My husband and I got separated; each of us with a child and this Security Officer went out of his way to assist us. He helped me to locate my husband so that I could speak with him.
My husband was very stressed by then since I was not at the meeting place we decided on and he had to pack-up and check-out from another hotel without me by 11 :00am.
It was a very busy day at the Battelle Grand and this Security Officer helped numerous people. His Co-Worker was also very kind.
They were both very professional and directed people into the area who had their bracelets on and really helped the moms that were trying to bring their daughters to the warm-up areas on time.
These Security Officers made the parents feel safe and calm with so many international visitors.
Sheryl and Eric J
CLEVELAND METROPOLITAN SCHOOL DISTRICT
"The Cleveland Metropolitan School District has contracted security services with Willo Security, Inc. for over a year. Willo Security has always displayed a high degree of integrity, responsibility, and professionalism."
Lester Fultz, Chief / Safety & Security
1380 East 6th Street
Cleveland, Ohio 44114
Raymond D. DiSanto, President
Willo Security, Inc.
38230 Glenn Avenue
Willoughby, Ohio 44094
To Whom It May Concern:
The Cleveland Metropolitan School District has contracted security services with Willo Security, Inc. for over a year. Willo Security has always displayed a high degree of integrity, responsibility, and professionalism.
As part of their responsibilities, Willo Security assigned security guards to various District buildings. Those officers were deployed at locations within buildings as designated by the District for the purpose of insuring that persons did not bring weapons, drugs, or other prohibited items and/or illegal contraband into the District’s buildings. I believe that Willo Security would be an asset to any organization, and I am happy to give them my endorsement.
If you would like additional information about Willo Security, Inc. you can telephone me at (216) 574-8554.
Lester Fultz, Chief
VOCATIONAL GUIDANCE SERVICES
"I have been using the security services ofWillo Security, Inc. for over ten years and have found them extremely professional, dependable and trustworthy. "
East Cleveland City Schools
14305 Shaw Avenue
East Cleveland, OH 44112
I have been using the security services of Willo Security, Inc. for over ten years and have found them extremely professional, dependable and trustworthy. They are proactively in control of every situation that has taken place in our school and have provided the deterrent effect that wo value. Their management team is customer service driven and quick to provide extra resources and only requires one phone call when and if a road block is encountered.
I would recommend their services as they have remained consistent over these past years always trying to continuously improve in every facet of their business.
Thank you and if you have any further questions please contact me directly.
Vocational Guidance Services
CLEVELAND NATIONAL AIR SHOW
"This letter is to endorse and highly recommend the services of Willo Security. The firm has provided highly qualified and dependable Security manpower at the Cleveland National Air Show for more than fifteen years."
This letter is to endorse and highly recommend the services of Willo Security. The firm has provided highly qualified and dependable Security manpower at the Cleveland National Air Show for more than fifteen years.
Willo personnel manned approximately 29 Posts daily during Cleveland’s annual Air Show. Its services are critical to maintaining order and security necessary to ensure the safety of the more than 70,000 Air Show fans who attend the three-day air show each year.
- Traffic Control
- Gate Entry Points
- Receipts Collection
- Security Restricted Items Checks
- Exhibitor Entry Checks
- Overnight Patrol
- Airport Terminal Security
In addition, the Willo Supervisor serves as the Coordinating Agent and interface on behalf of Cleveland National Air Show with local and federal law enforcement as well as Department of Transportation personnel who have security interests in the Cleveland National Air Show.
It is the experience of the Cleveland National Air Show that Willo services and personnel are timely, exhibit positive customer interface, easy access to supervisors and excellent emergency response.
Charles K. Newcomb